Muriel Kramer
Senior Consultant
Health Management Associates
Boston, MA
(617) 720-7800
A skilled policy and data analyst and communicator, Muriel Kramer is an empathic and adept healthcare professional with experience in homelessness services, behavioral health, substance use disorder (SUD) and harm reduction, health equity and social determinants of health. She is a subject matter expert on outreach and stakeholder engagement and adept at informing system development leveraging feedback from those most impacted by the systems or with lived experience.
Before joining HMA, Muriel earned her Master of Social Work following time spent working with non-profit organizations, pharmacies, and in communications positions. She focused her study on mental health, the impacts of justice involvement and social justice, and advocates for social change and improved healthcare outcomes for marginalized constituent groups.
In pursuit of that goal, Muriel has worked in homelessness services in Boston and Cambridge, gaining extensive experience in diversion, outreach and engagement, emergency shelter services, and supporting clients applying for needed supports and services. As director of Cambridge’s first Winter Warming Shelter, she drove outreach and engagement efforts to enroll unsheltered individuals in the Homeless Management Information System (HMIS), successfully uploading more vital documents as an individual in one six-month period than all the city shelters combined.
Muriel has served as site coordinator, triage and diversion coordinator, social worker and program director for Bay Cove Human Services. In these varied roles, she managed day-to-day center operations, designed and promoted triage programs for those experiencing homelessness, SUD and complex mental illness and directed an overnight, emergency shelter for adults with SUD during the winter months in Cambridge.
Her dedication to helping those in need also includes serving as a social worker on the Triage, Engagement, and Assessment (TEA) Team where she developed a program to enhance case management and better serve those homeless adults with SUD in the Bay Cove Emergency Shelter. She worked to address client needs from identifying and providing immediate supports to obtaining long-term treatment and housing for clients.
Muriel is dedicated to improving healthcare and health outcomes for those living in poverty, experiencing homelessness, living with trauma history, past incarceration and other health related social needs.
In addition to earning a Master of Social Work from Boston College School of Social Work, she has earned a bachelor’s degree in mathematics from Syracuse University and served in the United States Air Force earning the rank of Captain.
Muriel is a proud mom of six adult children, with the youngest two in college, and enjoys playing with her grandchildren, family camping, board games, reading and stitching.